Altere Master Services Agreement – V2.2
1 Interpretation
1.1 The following definitions and rules of interpretation apply in these conditions.
1.2 Definitions
Acceptable Use Policy: Altere’s policy for the use of Internet-related services, as set out on its website and as may be revised by Altere from time to time.
Acceptance Tests: the acceptance tests, as set out in or referred to in the Contract.
Affiliates: a subsidiary or holding company (both as defined in section 1159 and Schedule 6 of the Companies Act 2006) of any party to this Contract from time to time.
Ancillary Equipment: any equipment, apparatus, software, systems and cabling provided by Altere to provide a Service to the Customer.
Applicable Law: all applicable laws, statutes, regulations and codes from time to time in force.
Authorisation: Altere’s authorisation to provide communications networks and services pursuant to the OFCOM general authorisation regime.
Business Day: a day other than a Saturday, Sunday or public holiday in England, when banks in London are open for business.
Cancellation Charge: the charge payable by the Customer to Altere if the Customer cancels the contract in accordance with clause 23, as set out in the relevant Service Schedule.
Charges: the charges, including Usage Charges, Recurring Charges, Installation Charges and Ancillary Charges (as set out in the Order), payable by the Customer for the supply of the Services in accordance with clause 14.
Commencement Date: has the meaning given in clause 2.3.
Conditions: these terms and conditions as amended from time to time in accordance with clause 27.8.
Contract: the contract between Altere and the Customer for the supply of Services in accordance with clause 2, which includes these Conditions, the PID and any Service Terms.
Control: has the meaning given in section 1124 of the Corporation Tax Act 2010, and the expression change of control will be construed accordingly.
Customer: the person or firm who purchases Services from Altere.
Customer Equipment: any equipment or other thing used in connection with the Services including (but without limitation) telecommunications apparatus which is already owned or provided by the Customer and not by Altere under the Contract.
Customer’s Premises: the address of the Customer’s premises where Services are to be provided, as set out in the Order.
Data Protection Legislation: all applicable data protection and privacy legislation in force from time to time including the Data Protection Act 2018 (and any regulations made thereunder), the Privacy and Electronic Communications Directive 2002/58/EC (as updated by Directive 2009/2426), the Privacy and Electronic Communications Regulations 2003 (SI 2003/2426) as amended and the guidance and codes of practice issued by any Data Protection Supervisory Authority which are applicable to a party.
Dispute: has the meaning given to it by clause 16.1.
Dual Running: the simultaneous running (for the duration of the Implementation Period unless otherwise mutually agreed) of the existing Customer telecommunications equipment and/or services alongside the Equipment and/or Services to be delivered by Altere under the Contract.
Early Termination Charge: unless otherwise defined in the Service Terms or Order, the termination charge will be 100% of all charges due until the expiry of the Initial Term or Renewal Term of the contract. This being equal to a reasonable pre-estimate of our administration costs, expenses, lost revenue and any other loss Altere may suffer as a consequence of the cancellation prior to the end of the initial or renewal term.
Equipment: has the meaning given to it by clause 5.1.
Force Majeure Event: has the meaning given to it in clause 25.
GDPR: General Data Protection Regulation ((EU) 2016/679).
Group: in relation to a company, that company, any subsidiary or any holding company from time to time of that company, and any subsidiary from time to time of a holding company of that company. Each company in a Group is a member of the Group.
Implementation Period: the period following Commencement date but prior to the Start Date, has the meaning given to it by clause 8.
Initial Term: the minimum period during which the Customer contracts with Altere for the provision of the Equipment and/or Services. The period from and including the Start Date for the duration as set out in the Order or, if not specified in the Order, a period of 36 months.
Intellectual Property Rights: patents, rights to inventions, copyright and related rights, moral rights, trademarks and service marks, business names and domain names, rights in get-up, goodwill and the right to sue for passing off or unfair competition, rights in designs, rights in computer software, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how and trade secrets), and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.
Network: Altere’s telecommunications network and equipment used to provide the Services.
Order: the Customer’s order for the supply of Services, as set out in the Altere Service Agreement.
Personal Data: the personal data provided by the Customer to Altere for the purposes of providing the Services (including your name, contact details, and banking details).
PID: a project initiation document (if any) signed by Altere and the Customer setting out the additional details of the methodology for the Implementation Services.
Previous Service Provider: a third party that provides the Customer with telecommunications equipment and/or services prior to Altere.
Rate of CPI: the consumer price index percentage change over 12 months announced by the Office for National Statistics (or similar body or measure).
Renewal Term: each period following the Initial Term and equal in duration to the Initial Term during which this Contract continues as provided in clause 3.2.
Rental Equipment: any equipment, apparatus, software, systems and cabling provided by Altere and rented by the Customer for the duration of the Services to which such equipment, apparatus, software, systems and cabling relate.
Sale Equipment: any equipment, apparatus, software, systems and cabling sold by Altere to the Customer.
Services: the services, including the provision of Ancillary Equipment (if applicable), supplied by Altere to the Customer as set out in the Service Order.
Service Terms: means Altere’s terms and conditions for specific products and/or services that are to be provided by Altere to the Customer pursuant to the Customer Agreement;
Site(s): means the Customer’s premises set out in the Contract, at which the Equipment and/or Services are to be provided, and such other premises as may be added from time to time, with the written agreement of the parties
Start Date: the final date on which the supply of Services commences upon completion of the Implementation Period.
Supplier: means the supplier from whom Altere obtains the Equipment and/or facilities to provide the Services from time to time pursuant to a licence, contract or otherwise;
Supplier Materials: has the meaning given in clause 13.1.18.
Trial Equipment: any equipment, apparatus, software, systems and cabling provided by Altere to provide the Trial Services to the Customer.
1.3 Interpretation
1.3.1 A person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality).
1.3.2 A reference to a party includes its personal representatives, successors and permitted assigns.
1.3.3 A reference to a statute or statutory provision is a reference to it as amended or re-enacted. A reference to a statute or statutory provision includes all subordinate legislation made under that statute or statutory provision.
1.3.4 Any words following the terms including, include, in particular, for example or any similar expression will be construed as illustrative and will not limit the sense of the words, description, definition, phrase or term preceding those terms.
1.3.5 A reference to writing or written includes email.
2 Basis of Contract
2.1 All orders for Services concluded under these Conditions will be on a business-to-business basis and all Services purchased hereunder are for business purposes only.
2.2 The Order constitutes an offer by the Customer to purchase Services in accordance with these Conditions.
2.3 The Order will only be deemed to be accepted when Altere issues the Order Accepted notification email (“Commencement Date“).
2.4 It is the Customer’s responsibility to evaluate the Services and/or Equipment being purchased and to satisfy itself that the Services and/or Equipment referred to in the Contract meets the Customer’s requirements, prior to submitting an Order to Altere. Upon Altere’s acceptance of the Contract the Customer will be bound to purchase the Services and/or Equipment referred to in the Contract.
2.5 Any descriptive matter or advertising issued by Altere and any illustrations or descriptions of the Services contained in Altere’s catalogues or brochures are issued or published for the sole purpose of giving an approximate idea of the Services described in them. They will not form part of the Contract or have any contractual force.
2.6 These Conditions apply to the Contract to the exclusion of any other terms that the Customer seeks to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.
2.7 In the case of conflict or ambiguity, the order of precedence for the Contract and any documents attached to or referred to in it will be as following, in descending order of importance:
– 2.7.1 the Order or addendums, including, but not limited to, the PID;
– 2.7.2 any Special Conditions;
– 2.7.3 these Terms and Conditions; and
– 2.7.4 any documents attached or referred to in the Contract.
2.8 No addition to, variation of, exclusion or attempted exclusion of any term of the Contract will be binding on Altere unless in writing and signed by a duly authorised representative of Altere.
2.9 Any error or omission in any sales literature, Order, quotation, price list, acceptance of offer, invoice or other document or information issued by Altere will be subject to correction without any liability on the part of Altere.
2.10 Any quotation given by Altere will not constitute an offer and is only valid for a period of 30 days from its date of issue unless stated otherwise.
3 Commencement and Duration
3.1 This Contract will commence on the date on which Altere accepts the Customer’s Order in accordance with clause 2.3 (“Commencement Date“) and will continue unless terminated earlier in accordance with clause 22, for the Initial Term.
3.2 Subject to clause 3.3, the Contract will automatically renew at the end of the Initial Term and each Renewal Term for a further period equal to Initial Term unless otherwise terminated in accordance with clause 23 not later than 90 days before the end of the Initial Term or the relevant Extended Term.
3.3 Where the Customer is a Domestic or Small Business Customer, upon the expiry of the Initial Term, the Contract will renew for successive 90 day periods in each case upon the Customer’s prior express consent.
4 Additional Services and Revised Charges
4.1 The Customer may at any time request additional Services from Altere or request a review of the Charges payable in respect of the Services.
4.2 Should Altere agree to provide additional Services or revise the Charges payable, such additional Services and/or revised Charges will be set out in a new Order. The new Order will form a new Contract with Altere, will be subject to these terms and conditions and will supersede the previous Contract.
4.3 The new Contract will commence on the Start Date of such additional Services and shall continue in respect of all existing and new Services in accordance with clause 3.1.
5 Equipment
5.1 Any Ancillary Equipment, Rental Equipment, Sale Equipment and/or Trial Equipment and for the avoidance of doubt excluding Customer Equipment (together “Equipment“) required for the provision of the Services will be set out in the Order.
5.2 Altere reserves the right to amend or substitute the Equipment if required by any applicable statutory or regulatory requirement or to improve the provision of the Services, and Altere will notify the Customer in any such event.
5.3 The Customer will:
– 5.3.1 use the Equipment only in connection with the Services, and for no other purpose;
– 5.3.2 use reasonable endeavours to keep the Equipment free from any loss or damage;
– 5.3.3 promptly notify Altere of any malfunction, loss or damage to the Equipment;
– 5.3.4 not sell or loan the Equipment to any person or create any charge, lien or other encumbrance over the Equipment; and
– 5.3.5 insure the Equipment against loss or damage caused by any accident or your negligence, or that of your employees, agents or subcontractors, with a reputable insurance firm to the full replacement value of the Equipment.
6 Surveys
6.1 Prior to the delivery of the Equipment, Altere may, in its sole discretion, conduct a survey of the Customer’s Premises.
6.2 The survey will be based on the information available to Altere at the time it conducts the survey and will:
– 6.2.1 confirm whether, in Altere’s opinion, Altere can provide the Equipment and/or Services in accordance with the Contract or whether any changes to the Contract will be required (including, without limitation, any changes to Customer Equipment, Equipment, Services and/or Charges); and
– 6.2.2 specify any technical requirements and any associated Charges.
6.3 Upon receipt of Customer’s approval of the results of the survey, which shall be deemed given if the Customer does not reject the results within 3 Business Days of the date they are issued by Altere, the changes to the Contract set out in the survey results will apply and Altere will issue confirmation of those changes in writing to the Customer.
6.4 Where the Customer rejects the results of the survey, the original Contract will be cancelled and will not be binding upon either party.
6.5 The Customer will bear all costs arising from or in connection with any surveys carried out pursuant to this clause 6.
7 Delivery of Equipment
7.1 Altere will ensure that:
– 7.1.1 the Equipment is delivered to the Customer’s Premises in time for its scheduled installation or, if Altere is not installing the Equipment, prior to the Start Date of the Services for which such Equipment is required;
– 7.1.2 each delivery of the Equipment is accompanied by a delivery note which shows the date of the Order and the type and quantity of Equipment.
7.2 Altere will deliver the Equipment to the location set out in the Order or such other location as the parties may agree (“Delivery Location“) after Altere notifies the Customer that the Equipment is ready.
7.3 Delivery of the Equipment will be completed on the completion of unloading of the Equipment at the Delivery Location.
7.4 Any dates quoted for delivery of the Equipment are approximate only, and the time of delivery is not of the essence. Altere will not be liable for any delay in delivery of the Equipment that is caused by a Force Majeure Event or the Customer’s failure to provide Altere with adequate delivery instructions or any other instructions that are relevant to the supply of the Equipment.
7.5 If the Customer fails to take delivery of the Equipment then except where such failure or delay is caused by a Force Majeure Event or by Altere’s failure to comply with its obligations under the Contract in respect of the Equipment, the Equipment will be stored by Altere and the Customer will be charged for all related costs and expenses (including insurance).
7.6 If ten Business Days after Altere attempted delivery of the Equipment the Customer has not taken delivery of the Equipment, Altere may resell or otherwise dispose of part or all of the Equipment.
8 Implementation Services and Acceptance
8.1 Altere will notify the Customer when it (or its supplier) has supplied, installed, configured and/or programmed the Customer Equipment, Equipment and/or Services. If expressly referred to in the Contract, the Customer will then perform the Acceptance Tests.
8.2 If the Customer discovers any material non-conformity in the installation, configuration and/or programming of the Customer Equipment, or the operation of the Equipment and/or Services when performing the Acceptance Tests, the Customer will notify Altere of the same.
8.3 To the extent that such non-conformities will have, in Altere’s reasonable opinion, a material detrimental effect on the Equipment and/or Services, Altere will use reasonable endeavours to remedy such non-conformities.
8.4 Acceptance will take place on the earlier of:
– 8.4.1 The Customer’s written confirmation to Altere that the Acceptance Tests have been performed and no material non-conformities have been discovered; and
– 8.4.2 5 Business Days from the date of Altere’s notification to the Customer that it has completed the supply, installation, configuration and/or programming of the Customer Equipment, Equipment and/or the Services; or
– 8.4.3 5 Business Days after the date on which the notified non-conformities were remedied; or
– 8.4.4 immediately upon Altere’s demonstration that any notified non-conformities will not, in Altere’s reasonable opinion, have a detrimental effect on the Equipment and/or Services.
9 Quality of Equipment
9.1 Altere warrants that on delivery the Equipment will work appropriately in conjunction with the related Services.
9.2 Altere specifically excludes any implied or express representation, warranty or similar that the Equipment and/or Services supplied by Altere will:
– 9.2.1 be fit to operate in conjunction with any hardware, software or systems other than with those that are specifically identified as being compatible in the Contract;
– 9.2.2 operate uninterrupted or error-free; or
– 9.2.3 have any program defects detected and/or corrected.
9.3 Altere does not warrant that the Equipment and/or Services will prevent or restrict any fraudulent intrusion, hacking or similar and the Customer shall be responsible for putting in place adequate security measures to prevent the fraudulent use of the Equipment and/or the Services and the Customer’s other systems and processes, including without limitation hacking, toll fraud, rogue dialling or any other form of fraud that results in the Customer to incurring sums in addition to the Charges and/or Fees.
9.4 Altere will endeavour to provide the Customer with the benefit of any manufacturer’s warranty that applies to the Equipment.
9.5 Altere will not be liable for the Equipment’s failure to comply with the warranty in clause 9.1 if:
– 9.5.1 the Customer makes any further use of such Equipment after giving a notice in accordance with clause 9.6.1;
– 9.5.2 the defect arises because the Customer failed to follow Altere’s oral or written instructions as to the installation, commissioning, use or maintenance of the Equipment or (if there are none) good trade practice;
– 9.5.3 the Customer alters or repairs such Equipment without the written consent of Altere;
– 9.5.4 the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal working conditions; or
– 9.5.5 the Equipment differs from the Order as a result of changes made to ensure they comply with applicable statutory or regulatory standards or to improve the provision of the Services.
9.6 Subject to clause 9.5, Altere will, at its option, repair, replace or refund the price in full of any defective Ancillary Equipment, Rental Equipment or Trial Equipment, if:
– 9.6.1 the Customer gives notice in writing within a reasonable time of discovery that some or all of the Ancillary Equipment, Rental Equipment or Trial Equipment does not comply with the warranty set out in clause 9.1;
– 9.6.2 Altere is given a reasonable opportunity of examining the Ancillary Equipment, Rental Equipment or Trial Equipment; and
– 9.6.3 the Customer (if asked to do so by Altere) returns such Ancillary Equipment, Rental Equipment or Trial Equipment to Altere’s place of business at the Customer’s cost.
9.7 The Customer may reject any Sale Equipment delivered to it that does not comply with clause 9.1, provided that:
– 9.7.1 notice of rejection is given to Altere;
– 9.7.1 (a) in the case of a defect that is apparent on delivery, within [five] Business Days of Delivery;
– 9.7.1 (b) in the case of a latent defect, within a reasonable time of the latent defect having become apparent; and
– 9.7.2 none of the events listed in clause 9.5 apply.
9.8 If the Customer fails to give notice of rejection of the Sale Equipment in accordance with clause 9.7, it shall be deemed to have accepted the Sale Equipment.
9.9 Except as provided in this clause 10.4.2, Altere will have no liability to the Customer in respect of the Equipment’s failure to comply with the warranty set out in clause 9.1.
9.10 The terms of these Conditions will apply to any repaired or replacement Equipment supplied by Altere.
10 Title and Risk
10.1 The risk in the Equipment will pass to the Customer on completion of delivery.
10.2 Title to the Ancillary Equipment, Rental Equipment and Trial Equipment will not pass to the Customer at any time.
10.3 Title to the Sale Equipment will not pass to the Customer until the Supplier receives payment in full (in cash or cleared funds) for the Sale Equipment.
10.4 Until title to the Sale Equipment has passed to the Customer, the Customer will:
– 10.4.1 not remove, deface or obscure any identifying mark or packaging on or relating to the Sale Equipment;
– 10.4.2 maintain the Sale Equipment in satisfactory condition and keep it insured against all risks for its full price on the Supplier’s behalf from the date of delivery;
– 10.4.3 notify the Supplier immediately if it becomes subject to any of the events listed in clause 22.1.2 to clause 22.1.4;and
– 10.4.4 give the Supplier such information relating to the Sale Equipment as the Supplier may require from time to time.
– 10.5 within 14 calendar days of service termination, the equipment must be returned in good working condition to our office at your cost and risk. If you fail to do so, we reserve the right to charge you a rental fee of £25 (or such other amount as may be notified to the Customer by the Company) this will be added to the monthly invoice until the equipment is returned.
11 Dual Running
11.1 The Customer will bear all costs arising from or in connection with Dual Running including failure to comply with clause 11.2.
11.2 The Customer hereby undertakes to notify and instruct the Previous Service Provider to cease the provision of any equipment and/or services which are replaced by the Equipment and/or Services at the end of the Implementation Period or such other period as the parties agree.
11.3 For the avoidance of doubt, Altere excludes all loss, damage, costs, expenses and any other liability suffered or incurred by the Customer arising from or in connection with any delay in the provision of the Equipment and/or Services (including any need for the Previous Service Provider to continue providing any equipment and/or services which are to be replaced by the Equipment and/or Services) beyond the end of the Implementation Period (or such other period as the parties agree) to the extent that it is a delay caused directly or indirectly by:
– 11.3.1 failure by the Customer to comply with any of its obligations under the Contract;
– 11.3.2 an event falling under clause 25;
– 11.3.3 third party providers and/or local authorities due to any issues over rights of access for installation or with the supply of Equipment and/or Services;
– 11.3.4 any suspension of the provision of the Equipment and/or Services in accordance with the Contract;
– 11.3.5 any act or omission of the Customer, any member of the Customer’s Group or any of its or their employees, sub-contractors, agents and/or end-users;
– 11.3.6 any changes including any additions to the scope of the Equipment and/or Services to be provided; or
– 11.3.7 the execution of any contingency actions and/or changes to the Customer Agreement which are made in accordance with any change control procedure set out in the Contract.
12 Supply of Services
12.1 The Customer confirms that it has read the Order and has satisfied itself that the Services will meet its requirements.
12.2 Altere will:
– 12.2.1 use all reasonable endeavours to supply the Services from the Start Date but time will not be of the essence for the performance of the Services;
– 12.2.2 supply the Services using the reasonable care and skill to be expected from a competent provider of services of the same kind as the Services; and
– 12.2.3 supply Services to the Customer in accordance with the Order in all material respects.
12.3 Altere reserves the right to withdraw or amend one of the Services provided under the Order if necessary to comply with Applicable Law or to take into account the withdrawal of or a significant change to the technology used to provide the Services, provided the amendment will not materially affect the nature or quality of the Services and provided Altere notifies the Customer.
12.4 The Customer will obtain any third party or other consent required to allow Altere to provide the Services.
12.5 If Altere re-programmes any Customer Equipment in response to the Customer’s request, its costs of doing so will be paid by the Customer.
12.6 Altere reserves the right to cancel a Contract prior to the Start Date or within a reasonable period of time thereafter where:
– 12.6.1 the Services cannot be supplied to, or installed at, a Site due to a geographic, practical or technical restraint; or
– 12.6.2 the cost of supplying or installing the Services at a Site is materially higher than the usual cost of providing the Services and the Customer does not agree to pay any additional charges requested by Altere.
13 Customer’s Obligations & Use of the Services
13.1 The Customer will:
– 13.1.1 ensure that the terms of the Order and any information it provides in the Order are complete and accurate;
– 13.1.2 co-operate with Altere in all matters relating to the Services;
– 13.1.3 promptly notify Altere providing Altere with all information Altere reasonably requires if the Customer experiences any problem or issue with the Services and where such problem or failure results from a failure or defect in the Services, the Customer will allow Altere every opportunity to rectify the same and the Customer further agrees that it will not make or permit to be made any statement in any manner or on any medium or broadcast channel, which will or is reasonably likely to be detrimental to Altere’s name or reputation or that of any products or services which Altere sells or markets;
– 13.1.4 use the Services in accordance with all Applicable Laws (including health and safety laws), the Order, Altere’s Acceptable Use Policy and any reasonable operating instructions provided by Altere;
– 13.1.5 promptly install all upgrades, bug fixes, patched and other corrections relating to the Services made available from time to time;
– 13.1.6 provide Altere, its employees, agents, consultants and subcontractors, with safe access to the Customer’s premises, office accommodation and other facilities as reasonably required by Altere to provide the Services and ensure that working conditions at its premises are safe, secure and suitable;
– 13.1.7 provide Altere with such information and materials as Altere may reasonably require in order to supply the Services, and ensure that such information is complete and accurate in all material respects;
– 13.1.8 prepare the Customer’s premises for the supply of the Services at the Customer’s expense;
– 13.1.9 if the Customer or any third party not under Altere’s control does or omits to do anything (including allowing Altere access to premises, parts thereof or any facilities), Altere will have no liability for any resultant delay and the Customer will reimburse Altere for any costs and losses which it incurs as a result.
– 13.1.10 obtain and maintain all necessary licences, permissions and consents which may be required for the Services before the Start Date;
– 13.1.11 ensure that the Customer Equipment is:
– 13.1.11 (a) in good working order; and
– 13.1.11 (b) compliant with Applicable Law,
– 13.1.12 be responsible for the security of their use of the Services, including:
– 13.1.12 (a) protecting all passwords following good practice from time to time in doing so and use its best endeavours to prevent unauthorised use of or access to the Services;
– 13.1.12 (b) the backing up of all data;
– 13.1.12 (c) employing appropriate security devices (including, but not limited to, virus checking software); and
– 13.1.12 (d) ensuring it has appropriate disaster recovery procedures in place,
– 13.1.13 not do or omit to do anything that will or might reasonably be expected to:
– 13.1.13 (a) disrupt or compromise the integrity of the Services, any network, or any other customer of Altere;
– 13.1.13 (b) compromise the security of Altere’s Network, the Equipment or the Services by accessing, storing, distributing or transmitting any viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware;
– 13.1.13 (c) cause Altere to lose or breach its Authorisation; or
– 13.1.13 (d) cause damage to Altere or either of their respective customers,
– 13.1.14 not use or access the Services:
– 13.1.14 (a) to send, communicate, knowingly receive, upload, download or use any material or make any calls that are offensive, abusive, indecent, defamatory, obscene, menacing, cause annoyance, inconvenience, needless anxiety or are intended to deceive;
– 13.1.14 (b) for any fraudulent, criminal, defamatory, harassing or tortious purpose, or to participate in or promote any other illegal activity;
– 13.1.14 (c) to breach, violate or infringe intellectual property, privacy or other rights, or misappropriate Altere’s property or that of any third party;
– 13.1.14 (d) in a way which (in Altere’s reasonable opinion) brings the name of Altere into disrepute, or which places Altere in breach of any Applicable Laws;
– 13.1.14 (e) to intentionally impair or attempt to impair, without authorisation, the operation of any computer, prevent or hinder access to any program or data held in any computer or to impair the operation of any such program or the reliability of any such data; or
– 13.1.14 (f) to transmit or broadcast unsolicited, or “junk” or “spam”, marketing or promotional materials or messages in breach of any Applicable Law;
– 13.1.15 not inspect, possess, use, copy, reverse engineer, or attempt to discover the source code of or used to create any program or other component of the Services, except as expressly permitted by Applicable Law;
– 13.1.16 not attempt to hack or gain unauthorised access to any network, environment, system or any network;
– 13.1.17 permit, allow or encourage an alternative supplier of the Services to override or bypass Altere’s Services by any means; and
– 13.1.18 keep all materials, equipment, documents and other property of Altere (“Supplier Materials“) at the Customer’s premises in safe custody at its own risk, maintain the Supplier Materials in good condition until returned to Altere, and not dispose of or use the Supplier Materials other than in accordance with Altere’s written instructions or authorisation.
13.2 If Altere’s performance of any of its obligations under the Contract is prevented or delayed by any act or omission by the Customer or failure by the Customer to perform any relevant obligation (“Customer Default“):
– 13.2.1 without limiting or affecting any other right or remedy available to it, Altere will have the right to suspend performance of the Services until the Customer remedies the Customer Default, and to rely on the Customer Default to relieve it from the performance of any of its obligations in each case to the extent the Customer Default prevents or delays Altere’s performance of any of its obligations;
– 13.2.2 Altere will not be liable for any costs or losses sustained or incurred by the Customer arising directly or indirectly from Altere’s failure or delay to perform any of its obligations as set out in this clause 13.2; and
– 13.2.3 the Customer will reimburse Altere on written demand for any costs or losses sustained or incurred by Altere arising directly or indirectly from the Customer Default.
13.3 The customer will indemnify Altere against all claims, proceedings or threatened proceedings from third parties and against any loss or damage suffered by us arising from any breach by the Customer of its obligations under the Contract, and for all costs and expenses reasonably incurred by Altere in investigating and defending any such claims, proceedings or threatened proceedings.
14 Charges and Payment
14.1 The Customer will pay the Charges for the Services as described in the Order as well as all other charges agreed between Altere and the Customer or charged in accordance with these Conditions from time to time.
14.2 The Customer will pay all invoices by direct debit within 14 days of the date of the invoice, subject to clause 14.3. Time will be of the essence of the Contract in respect of payment of the Charges. If the Customer cancels an active direct debit instruction following the Start Date, an additional administration fee of £6 (or such other amount as may be notified to the Customer by the Company from time to time) will be added to the monthly invoice until the direct debit instruction is reinstated.
– 14.2.1 Paperless billing is offered as standard with invoices sent by email. Paper billing is available on request by emailing billing@Altereuk.com. An additional fee of £3 per month is chargeable for paper billing.
14.3 Unless stated otherwise in the Contract, Installation Charges shall be invoiced on or shortly after the Start Date. Recurring Charges shall commence from the Start Date and shall be payable in advance as set out in the Order.
14.4 Where the Services are comprised of more than one Service, the Charges in respect of each Service will become payable in accordance with this clause 14 with effect from the Start Date notwithstanding that other Services may not have reached their particular Start Date.
14.5 If the Customer’s payment is late, cancelled or dishonoured Altere will charge the Customer a reasonable administration fee and the Customer will be responsible for such administration costs as well as all reasonable costs and expenses incurred by Altere and its debt collection agents in seeking payment from the Customer.
14.6 All amounts payable to Altere under the Contract:
– 14.6.1 are exclusive of VAT, and the Customer will in addition pay an amount equal to any VAT chargeable on those sums on delivery of a VAT invoice; and
– 14.6.2 will be paid in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).
14.7 If the Customer in good faith disputes an invoice and wishes to withhold the disputed sum, the Customer must notify Altere in writing of the dispute no more than 7 days after the date of the invoice and make payment of any undisputed amount in accordance with this clause 14. Any dispute of the kind referred to in this clause 14.7 will be resolved in accordance with clause 16
14.8 If the Customer fails to make a payment due to Altere under the Contract by the due date, then, without limiting any other remedies available to Altere whether hereunder or otherwise the Customer will pay interest on the overdue sum from the due date until payment of the overdue sum, whether before or after judgment. Interest under this clause 14.8 will accrue each day at the greater of 4% a year above Bank of England Libor rate, and the rate from time to time applicable to High Court judgment debts. An additional administration charge of £100 may be applied.
14.9 Except where otherwise agreed in the Contract, Altere may vary the Charges at any time upon 30 days written notice to the Customer.
14.10 Notwithstanding Clause 14.9 Altere may increase the charges each year following the Commencement Date by the increase (if any) in the Rate of CPI plus 3.9%.
15 Disclaimer
15.1 Save for the warranties and conditions expressly set out in these Conditions, Altere gives no warranty or condition regarding the Services and specifically gives no condition or warranty that the Services will be uninterrupted or timely, secure or error free.
15.2 The Customer acknowledges that Altere accepts no responsibility or liability to the Customer or any third party for:
– 15.2.1 any pre-existing defects at the Customer’s Premises or of the Customer’s property;
– 15.2.2 any loss or corruption of data;
– 15.2.3 any computer viruses affecting the Customer’s computers or equipment including (but without limitation) Trojan horses or malware;
– 15.2.4 any failure of any third party system or machinery including (but without limitation) broadband, ISP or telephony connections or systems;
– 15.2.5 any failure by the Customer to maintain, duplicate or back-up copies of its computer systems and/or files (it being expressly agreed that it is the Customer’s responsibility to maintain such duplicate or back-up copies); or
– 15.2.6 the disposal of any computer systems, computer products or any waste product associated with the Services (save where Altere expressly agreed to the contrary in writing upon payment of an agreed additional fee)
16 Dispute Resolution Procedure
16.1 If a dispute arises out of or in connection with this agreement or its performance, validity or enforceability (Dispute), then, except as expressly provided in this agreement, the parties will follow the procedure set out in this clause 16:
– 16.1.1 either party may give to the other written notice of the Dispute, setting out its nature and full particulars (Dispute Notice), together with relevant supporting documents. On service of the Dispute Notice, Altere and the Customer will attempt in good faith to resolve the Dispute;
– 16.1.2 if Altere and the Customer are for any reason unable to resolve the Dispute within 30 days of service of the Dispute Notice, the Dispute will be referred to the [Chief Executive Officer/ Chief Operating Officer] of Altere and [Managing Director/ CEO] of the Customer who will attempt in good faith to resolve it; and
16.2 if the [Chief Executive Officer/ Chief Operating Officer] of Altere and [Managing Director/ CEO] of the Customer are for any reason unable to resolve the Dispute within 30 days of it being referred to them, the parties agree that the customer has the right to refer their dispute to the Communications and Internet Services Adjudication Scheme under the CEDR Model Mediation Procedure. Unless otherwise agreed between the parties within 60 days of service of the Dispute Notice, the mediator will be nominated by CEDR. To initiate the mediation, a party must serve notice in writing (ADR notice) to the other party to the Dispute, referring the dispute to mediation. Unless otherwise agreed between the parties, the mediation will start not later than 30 days after the date of the ADR notice.
16.3 The commencement of mediation will not prevent the parties commencing or continuing court proceedings in relation any undefended debt or obligation and will not prevent the parties seeking injunctive or other emergency or interim relief from the Courts.
16.4 If the Dispute is not resolved within 30 days after service of the ADR notice, or either party fails to participate or ceases to participate in the mediation before the expiry of that 30 day period, or the mediation terminates before the expiry60 days from the date of the Dispute Notice, the Dispute will be finally resolved by the courts of England and Wales.
17 Credit Limit/Security
17.1 Altere may carry out a credit check on the Customer at any time prior to or following acceptance of the Order.
17.2 Altere reserves the right to impose a monthly financial limit on the Charges incurred by the Customer under the Contract (“Credit Limit“) on the Customer’s account proportionate to the amount of Charges payable under the Contract.
17.3 Altere may amend the Credit Limit at any time upon written notice to the Customer.
17.4 If the Customer exceeds the imposed Credit Limit:
– 17.4.1 Altere reserves the right to demand immediate payment of all unpaid Charges (whether invoiced or not); and
– 17.4.2 The Customer will remain responsible for all Charges incurred, including those exceeding the Credit Limit.
17.5 Altere reserves the right to require the Customer to provide it with a deposit or other security as a condition of providing the Services. Altere may retain this deposit or security until the Customer has paid all sums due to Altere under the Contract.
17.6 No interest will be payable on any deposit or security held by Altere.
18 Intellectual Property Rights
18.1 All Intellectual Property Rights in or arising out of or in connection with the Services (other than Intellectual Property Rights in any materials provided by the Customer) will be owned by Altere and its Affiliates, save to the extent that any of the same contain Intellectual Property Rights owned by third parties.
18.2 Subject to clause 18.6, Altere grants to the Customer, a non-exclusive, royalty-free, licence to use Altere’s Intellectual Property Rights within the United Kingdom, for the purpose of utilising the Services in accordance with the terms of the Contract and any usage guidelines that Altere may provide from time to time.
18.3 The Customer will not sub-license, assign or otherwise transfer the rights granted by clause 18.2.
18.4 The Customer grants Altere a fully paid-up, non-exclusive, royalty-free non-transferable licence to copy and modify any materials provided by the Customer to Altere for the term of the Contract for the purpose of providing the Services to the Customer.
18.5 Notwithstanding clause 18.2, the Customer will not be entitled to use the name, trademark, trade name or any other proprietary identifying marks or symbols of Altere or its Affiliates without Altere’s prior written consent.
18.6 In the event that the Services contain Intellectual Property Rights owned by third parties which Altere is not entitled to sub-licence to the Customer, Altere will use its reasonable endeavours to assist the Customer, at the Customer’s expense, in obtaining a licence to use those Intellectual Property Rights owned by third parties on terms that are acceptable to the Customer.
18.7 The Customer will not, and will procure that its personnel and subcontractors, do not do anything (whether by omission or commission) during the Contract or at any time thereafter to affect or imperil the validity of any Intellectual Property Rights owned, used or enjoyed by Altere or its Affiliates.
18.8 The Customer agrees that Altere may refer to the Customer as a customer of the Altere in any of the Altere’s marketing materials or on the Supplier’s website. The Customer hereby grants the Supplier a licence to use any of the Customer’s trade names and trademarks solely in connection with such marketing. The Supplier shall comply with any trademark usage guidelines in respect of such trademarks notified to the Supplier by the Customer in writing.
19 Data Protection and Data Processing
19.1 Both parties will comply with all applicable requirements of the Data Protection Legislation. This clause 19 is in addition to, and does not relieve, remove or replace, a party’s obligations under the Data Protection Legislation.
19.2 The parties acknowledge that for the purposes of the Data Protection Legislation, the Customer is the data controller and Altere is the data processor (where Data Controller and Data Processor have the meanings as defined in the Data Protection Legislation).
19.3 Without prejudice to the generality of clause 19.1, the Customer will ensure that it has all necessary appropriate consents and notices in place to enable lawful transfer of the Personal Data (as defined in the Data Protection Legislation) to Altere for the duration and purposes of the Contract.
19.4 Without prejudice to the generality of clause 19.1, Altere will, in relation to any Personal Data processed in connection with the performance by Altere of its obligations under the Contract:
– 19.4.1 process that Personal Data only on the written instructions of the Customer unless Altere is required by UK law applicable to Altere to process Personal Data (Applicable Data Processing Laws). Where Altere is relying on UK law as the basis for processing Personal Data, Altere will promptly notify the Customer of this before performing the processing required by the Applicable Data Processing Laws unless those Applicable Data Processing Laws prohibit Altere from so notifying the Customer;
– 19.4.2 ensure that it has in place appropriate technical and organisational measures, reviewed and approved by the Customer, to protect against unauthorised or unlawful processing of Personal Data and against accidental loss or destruction of, or damage to, Personal Data, appropriate to the harm that might result from the unauthorised or unlawful processing or accidental loss, destruction or damage and the nature of the data to be protected, having regard to the state of technological development and the cost of implementing any measures (those measures may include, where appropriate, pseudonymising and encrypting Personal Data, ensuring confidentiality, integrity, availability and resilience of its systems and services, ensuring that availability of and access to Personal Data can be restored in a timely manner after an incident, and regularly assessing and evaluating the effectiveness of the technical and organisational measures adopted by it);
– 19.4.3 ensure that all personnel who have access to and/or process Personal Data are obliged to keep the Personal Data confidential; and
– 19.4.4 not transfer any Personal Data outside of the European Economic Area unless the prior written consent of the Customer has been obtained and the following conditions are fulfilled:
– 19.4.4 (a) the Customer or Altere has provided appropriate safeguards in relation to the transfer;
– 19.4.4 (b) the Data Subject (as defined in the Data Protection Legislation) has enforceable rights and effective legal remedies;
– 19.4.4 (c) Altere complies with its obligations under the Data Protection Legislation by providing an adequate level of protection to any Personal Data that is transferred; and
– 19.4.4 (d) Altere complies with reasonable instructions notified to it in advance by the Customer with respect to the processing of the Personal Data;
– 19.4.5 assist the Customer, at the Customer’s cost, in responding to any request from a Data Subject and in ensuring compliance with its obligations under the Data Protection Legislation with respect to security, breach notifications, impact assessments and consultations with supervisory authorities or regulators;
– 19.4.6 notify the Customer without undue delay on becoming aware of a Personal Data breach;
– 19.4.7 at the written direction of the Customer, delete or return Personal Data and copies thereof to the Customer on termination of the agreement unless required by Applicable Data Processing Law to store the Personal Data; and
– 19.4.8 maintain complete and accurate records and information to demonstrate its compliance with this clause 19; and
– 19.4.9 allow for and contribute to audits, including inspections, conducted by the Customer or another auditor mandated by the Customer, provided that the Customer gives Altere at least [30] days’ prior written notice of each such audit and that each audit is carried out at the Customer’s cost, during business hours, so as to cause the minimum disruption to Altere’s business and without the Customer or its auditor having any access to any data belonging to a person other than the Customer. Any materials disclosed during such audits and the results of and/or outputs from such audits will be kept confidential by the Customer and the provisions of clause 20 will apply to them.
19.5 The Customer authorises Altere to engage Sub-Processors, Altere will inform the Customer of any intended changes concerning the addition or replacement of Sub-Processors, thereby giving the Customer the opportunity to object to such changes. If the Customer objects to such a change the objection will act in good faith to find an alternative solution. If the parties fail to resolve the dispute within [60] days of referral the Customer will be entitled to terminate this Agreement by giving not less than [90] days’ written notice to that effect to Altere.
19.6 If Altere appoints a Sub-Processor, Altere will put a written contract in place between Altere and the Sub-Processor that specifies the Sub-Processor’s processing activities and imposes on the Sub-Processor the same (in substance) terms to those imposed on Altere in this clause 19.
19.7 Either party may, at any time on not less than 30 days’ notice, revise this clause 19 by replacing it with any applicable controller to processor standard clauses or similar terms forming part of an applicable certification scheme (which will apply when replaced by attachment to the Contract).
20 Confidentiality
20.1 Each party undertakes that it will not at any time disclose to any person any confidential information concerning the business, affairs, customers, clients or suppliers of the other party, except as permitted by clause 20.2.
20.2 Each party may disclose the other party’s confidential information:
– 20.2.1 to its employees, officers, representatives, subcontractors or advisers who need to know such information for the purposes of carrying out the party’s obligations under the Contract. Each party will ensure that its employees, officers, representatives, subcontractors or advisers to whom it discloses the other party’s confidential information comply with this clause 20; and
– 20.2.2 as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.
20.3 Neither party will use the other party’s confidential information for any purpose other than to perform its obligations under the Contract.
20.4 The terms of the Contract, the existence of, circumstances, facts and documents relating to any Dispute and the substance of all negotiations in connection with the Contract or any Dispute, are confidential to the parties and their advisers, who shall not disclose them to, or otherwise communicate them to, any third party other than:
– 20.4.1 to the parties’ respective auditors, insurers and lawyers on terms which preserve confidentiality; and
– 20.4.2 pursuant to an order of a court of competent jurisdiction, or pursuant to any proper order or demand made by any competent authority or body where they are under a legal or regulatory obligation to make such a disclosure; and
– 20.4.3 as far as necessary to implement and enforce any of the terms of this agreement.
21 Limitation of Liability
21.1 Nothing in the Contract limits any liability which cannot legally be limited, including (but not limited to) liability for:
– 21.1.1 death or personal injury caused by negligence; and
– 21.1.2 fraud or fraudulent misrepresentation.
21.2 Subject to clause 21.1, the following provisions set out the entire financial liability of Altere (including without limitation any liability for the acts or omissions of its employees, agents and sub-contractors) to the Customer in respect of:
– 21.2.1 any breach of the Contract howsoever arising; and
– 21.2.2 any representation, misrepresentation (whether innocent or negligent), statement or tortious act or omission (including without limitation, negligence) arising out of or in connection with the Contract.
21.3 All warranties, conditions and other terms implied by statute or common law are excluded from the Contract to the fullest extent permitted by law.
21.4 Subject to clause 21.1:
– 21.4.1 Altere will not in any circumstances be liable, whether in tort (including without limitation for negligence or breach of statutory duty howsoever arising), contract, misrepresentation (whether innocent or negligent) or otherwise for any direct or indirect:
– 21.4.1 (a) loss of profits; or
– 21.4.1 (b) loss of business; or
– 21.4.1 (c) depletion of goodwill or similar losses; or
– 21.4.1 (d) loss of anticipated savings; or
– 21.4.1 (e) loss of goods; or
– 21.4.1 (f) loss of contract; or
– 21.4.1 (g) loss or corruption of data or information; or
– 21.4.1 (h) damage to reputation.
– 21.4.2 Subject to clause 21.1, Altere’s total liability to the Customer under this Contract (whether in contract, tort (including negligence), breach of statutory duty or otherwise) will not exceed 50% of the total Charges payable by the Customer to Altere under this Contract.
– 21.4.3 This clause 21 will survive termination of the Contract.
22 Termination
22.1 Without affecting any other right or remedy available to it, Altere may terminate the Contract, or any one or more of the Services, with immediate effect by giving written notice to the Customer if:
– 22.1.1 the Customer commits a material breach of its obligations under the Contract, or breaches the terms of any one or more of the Services, and (if such breach is remediable) fails to remedy that breach within 30 days after receipt of notice in writing to do so;
– 22.1.2 the Customer takes any step or action in connection with its entering administration, provisional liquidation or any composition or arrangement with its creditors (other than in relation to a solvent restructuring), being wound up (whether voluntarily or by order of the court, unless for the purpose of a solvent restructuring), having a receiver appointed to any of its assets or ceasing to carry on business or, if the step or action is taken in another jurisdiction, in connection with any analogous procedure in the relevant jurisdiction;
– 22.1.3 the Customer suspends, or threatens to suspend, or ceases or threatens to cease to carry on all or a substantial part of its business;
– 22.1.4 the Customer’s financial position deteriorates to such an extent that in Altere’s opinion the Customer’s capability to adequately fulfil its obligations under the Contract has been placed in jeopardy;
– 22.1.5 the Customer fails to pay any amount due under the Contract on the due date for payment and fails to make payment within 14 days of notice requiring payment being served on the Customer;
– 22.1.6 there is a change of Control of the Customer.
– 22.1.7 if the Customer does or allows to be done anything which in Altere’s reasonable opinion will or may have the effect of jeopardising the operation of the Services, Equipment or any of Altere’s or its Supplier’s other systems, equipment, services and/or the telecommunications network;
– 22.1.8 if Altere reasonably suspects the Equipment and/or Services are being used for any illegal, improper, immoral, fraudulent or unlawful purpose, or in a manner prejudicial to the interests of the Customer and/or Altere, or the Customer acts in a threatening or abusive manner; or
– 22.1.9 if the Customer is in breach of clause 26.
23 Cancellation
23.1 The Customer may cancel this Contract or any individual Service at any time upon giving the lesser of (A) Ninety (90) Days’ notice or (B) notice equal to the Initial Term. Notice should be given in writing using ceases@Altereuk.com only and, save for any cancellation pursuant to Clause 27.8, cannot be accepted more than 365 days before the end of the Initial Term or Renewal term.
23.2 Cancellation notice received other than specified in Clause 23.1 will not be accepted as written notice.
23.3 On Termination of the Contract:
– 23.3.1 Upon cancellation of the contract or individual services before the end of the initial term or extended term (as applicable), the customer shall pay to Altere the Early Termination Charge in respect of the service or services to which the notice refers.
– 23.3.2 the Customer will immediately pay to Altere all of Altere’s outstanding unpaid invoices and interest and, in respect of Services supplied but for which no invoice has been submitted, Altere will submit an invoice, which will be payable by the Customer immediately on receipt;
– 23.3.3 the Customer will at its own cost return all of the Equipment except Purchased Equipment which has been fully paid for. If the Customer fails to do so, then Altere may enter the Customer’s premises and take possession of such Equipment. Until they have been returned, the Customer will be solely responsible for their safe keeping and will not use them for any purpose not connected with this Contract.
– 23.3.4 Termination or expiry of the Contract will not affect any rights, remedies, obligations and liabilities of the parties that have accrued up to the date of termination or expiry, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination or expiry.
– 23.3.5 Any provision of the Contract that expressly or by implication is intended to have effect after termination or expiry will continue in full force and effect.
23.4 The Customer will be liable for any call charges, Monthly Charges and other charges incurred in the event of the Customer’s continued use of the Services after the date of cancellation.
24 Suspension
24.1 Without affecting any other right or remedy available to it, Altere may suspend the supply of all or part of the Services under the Contract or any other contract between the Customer and Altere if:
– 24.1.1 Altere is entitled to terminate the Contract, or any one or more of the Services;
– 24.1.2 Altere has reasonable grounds to believe that the Customer is in breach of its obligations under the Contract, or any one or more of the Services;
– 24.1.3 suspension is necessary to comply with Applicable Law;
– 24.1.4 repair or maintenance is required;
– 24.1.5 suspension is, in Altere’s reasonable opinion, necessary in the event of an emergency; or
– 24.1.6 suspension is, in Altere’s reasonable opinion, necessary for security purposes;
– 24.1.7 the Customer fails to pay any amount due under the Contract on the due date for payment;
– 24.1.8 the Customer becomes subject to any of the events listed in clause 22.1.2 to clause 22.1.4, or Altere reasonably believes that the Customer is about to become subject to any of them.
25 Force Majeure
Altere will not be in breach of the Contract nor liable for delay in performing or failure to perform, any of its obligations under the Contract if such delay or failure result from events, circumstances or causes beyond its reasonable control.
26 Anti-bribery and Anti-corruption
26.1 The parties shall each:
– 26.1.1 comply with all applicable laws, statutes, regulations, and codes relating to anti-bribery and anti-corruption including but not limited to the Bribery Act 2010 (Relevant Requirements);
– 26.1.2 not engage in any activity, practice or conduct which would constitute an offence under sections 1, 2 or 6 of the Bribery Act 2010 if such activity, practice or conduct had been carried out in the UK;
– 26.1.3 have and shall maintain in place throughout the term of this agreement its own policies and procedures, including but not limited to adequate procedures under the Bribery Act 2010, to ensure compliance with the Relevant Requirements, and will enforce them where appropriate;
– 26.1.4 promptly report to the other of them any request or demand for any undue financial or other advantage of any kind received by the Supplier in connection with the performance of this agreement;
– 26.1.5 immediately notify the other of them (in writing) if a foreign public official becomes an officer or employee of the Supplier or acquires a direct or indirect interest in the Supplier and the Supplier warrants that it has no foreign public officials as direct or indirect owners, officers or employees at the date of this agreement);
– 26.1.6 Within 3 months of the date of the Contract, and annually thereafter, certify to the other of them in writing signed by an officer of the party so certifying that such party is in compliance with this clause.
26.2 Breach of this clause 26 shall be deemed a breach of the Contract entitling immediate termination by the party not in breach pursuant to clause 22.1.9.
27 General
27.1 Assignment and other dealings
– 27.1.1 Altere may at any time assign, mortgage, charge, subcontract, delegate, declare a trust over or deal in any other manner with any or all of its rights and obligations under the Contract.
– 17.1.2 The Customer will not assign, transfer, mortgage, charge, subcontract, delegate, declare a trust over or deal in any other manner with any of its rights and obligations under the Contract.
27.2 Notices
– 27.2.1 Any notice given to a party under or in connection with the Contract will be in writing and will be sent by email to customerservices@Altereuk.com.
– 27.2.2 Any notice will be deemed to have been received at the time of transmission, or, if this time falls outside business hours in the place of receipt, when business hours resume. In this clause 27.2.2, business hours means 9.00am to 5.00pm Monday to Friday on a day that is not a public holiday in the place of receipt.
– 27.2.3 This clause does not apply to the service of any proceedings or other documents in any legal action or, where applicable, any arbitration or other method of dispute resolution.
27.3 Severance. If any provision or part-provision of the Contract is or becomes invalid, illegal or unenforceable, it will be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision will be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause will not affect the validity and enforceability of the rest of the Contract.
27.4 Waiver. A waiver of any right or remedy under the Contract or by law is only effective if given in writing and will not be deemed a waiver of any subsequent right or remedy. A failure or delay by a party to exercise any right or remedy provided under the Contract or by law will not constitute a waiver of that or any other right or remedy, nor will it prevent or restrict any further exercise of that or any other right or remedy. No single or partial exercise of any right or remedy provided under the Contract or by law will prevent or restrict the further exercise of that or any other right or remedy.
27.5 No partnership or agency. Nothing in the Contract is intended to, or will be deemed to, establish any partnership or joint venture between the parties, constitute either party the agent of the other, or authorise either party to make or enter into any commitments for or on behalf of the other party.
27.6 Entire agreement.
– 27.6.1 The Contract constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.
– 27.6.2 Each party acknowledges that in entering into the Contract it does not rely on, and will have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in the Contract. Each party agrees that it will have no claim for innocent or negligent misrepresentation or negligent misrepresentation based on any statement in the Contract.
– 27.6.3 Nothing in this clause will limit or exclude any liability for fraud.
27.7 Third parties rights.
– 27.7.1 Unless it expressly states otherwise, the Contract does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract.
27.8 Variation. We may vary these terms and conditions of business from time to time. By continuing to use Altere Services after we post any such changes the Customer accepts the terms and conditions as modified. Within 30 days of variation the Customer may cancel this Contract upon 30 days’ written notice if Altere changes any terms of this Contract and those changes are of material detriment to the Customer or the Service(s) Altere provides. The Early Termination Charges detailed in Clause 23.3.1 will not be payable by the Customer where the Customer cancels this Contract in accordance with this clause 27.8.
27.9 Complaints and dispute resolutions. Details of Altere’s complaints and dispute handling procedures for Domestic and Small Business Customers can be found in the Altere Code of Conduct at https://www.Altereuk.com/code-of-conduct/.
27.10 Governing law. The Contract and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation will be governed by and construed in accordance with the law of England and Wales.
27.11 Domain Customers. Customers who take domains from Altere agree to the terms and conditions of UK domain registrar Nominet. These terms and conditions can be found at http://www.nominet.uk/go/terms.
